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The Impact of Mobile on China’s Customer Experience
Gloria Yu If you read any technology news publication, you will probably find mention of how the “3rd platform” is revolutionizing the business landscape. If the 3rd platform is changing the face of...
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Putting Ourselves in Our Customers’ Shoes
Maya Angelou said it best. “I’ve learned that people will forget what you said, people will forget what you did – but people will never forget how you made them feel.” Recent research from Forrester...
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Find Pivotal at Strata + Hadoop 2015, NYC
Strata + Hadoop World will be happening in New York City next week—attendees will get their fill of cool technology, the latest news, and tons of stuff to learn. Most interestingly, the big theme this...
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Microsoft Exchange Admins: Survey says, you might be a data loss story...
I recently had the privilege to participate in a live webinar featuring two Microsoft rock stars Phoummala Schmidt and Paul Thurrott – both are Microsoft Exchange experts who know a thing or two about...
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The Malicious Insider: Hiding in Plain Sight
Insider attacks are different from external attacks because insiders already have a foothold in the organization. As defined by CERT, “a malicious insider threat to an organization is a current or...
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Third Platform and Software-Defined Storage Topics Enhance Popular ‘Open’ Course
Sagar Kotekar Patil IT infrastructures have evolved and so has our popular Information Storage and Management (ISM) course. Since the first iteration of ISM became available in 2006, this ‘open’...
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Digitizing Our Cultural Heritage
Humans have been recording cultural history since the beginning of mankind. Our culture has been captured in art, books, audio and film recordings, as well as stored in museums and libraries around...
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How the Digital Era is Transforming Patient Experience
Patient experience can be described in many ways. It can mean the way doctors handle the relation with their patients, but it also means how the clinical data are being managed in all the levels of...
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What Admins Need to Know About the Integrated World of Salesforce &...
Welcome home to everyone who attended Dreamforce ‘15, and welcome to the ever-more integrated world of Salesforce and Microsoft Office 365! While this year’s Dreamforce was much bigger than last...
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Destination transformation: Making the roadmap fly.
In my previous post, we discussed the three step transformation roadmap—a recipe for big data nirvana. Wearing my big data hat, an entrepreneur’s heart, and a problem solving intent, here are a few...
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In Big Data, the More, the Merrier
Pedro Desouza By now, everybody knows that there are countless new data sources generating data points by the billions per day worldwide. However, not everyone understands how more data leads to more...
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Tokenization and E-commerce: The Silver Bullet We’ve Been Looking For?
As we work with customers to help advance their anti-fraud efforts in their online channels, we’ve increasingly been asked about the impact of tokenization – will it simplify security efforts, or even...
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The New OS: Operational Simplicity
The IT industry is in the midst of tremendous change. To meet the evolving requirements of our customers, we have to provide an entire spectrum of IT solutions, from reference architectures to...
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Escape from Alcatraz is Like a Data Protection Plan Gone Bad
‘Ready for any’, the theme of VMworld 2015, points out that mission critical data is sitting in a variety of locations, including the cloud. In addition, any application and device should have access...
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The New Face of ECM
The advent of the Digital Enterprise has dramatically changed the landscape of business as well as the role that enterprise content management (ECM) plays in an organization. As I shared in a...
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How Pivotal Labs Transformed IDEO Labs Development Approach
Pair programming and agile development have become popular buzzwords in recent years, but these practices have been fundamental to how Pivotal Labs develops and delivers products since its inception....
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Conducting to Perfection
Imagine how difficult it is to master an instrument. It takes long hours of tedious practice to make each note sound just right. Now consider how difficult it must be to make 100 instruments play...
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What’s New in Search on EMC Online Support?
We’ve received a lot of feedback from Online Support users asking for enhanced search capabilities. On September 20, 2015, EMC Online Support implemented a Google search appliance (GSA) which lets us...
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The Way to Hadoop Native SQL
Today, Pivotal open sourced HAWQ and MADlib, contributing them to the Apache Software Foundation (ASF) and the global Apache Hadoop® community. Both projects are now in official incubating status with...
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In Big Data, the More, the Merrier
Pedro Desouza By now, everybody knows that there are countless new data sources generating data points by the billions per day worldwide. However, not everyone understands how more data leads to more...
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