Putting Ourselves in Our Customers’ Shoes

Maya Angelou said it best. “I’ve learned that people will forget what you said, people will forget what you did – but people will never forget how you made them feel.” Recent research from Forrester suggests that even in our … Continue reading →

Author information

Jennifer Edwards

Leads the Customer Experience Marketing team and is responsible for the development of strategy and execution focused on supporting the optimal experience for customers of the Enterprise Content Division. She and her team take a customer centric approach towards their Theatre and Customer Marketing responsibilities.

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