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EMC World 2014′s theme was “Redefine”. During this event we talked with many customers who are redefining their IT infrastructures. The third platform means a proliferation of mobile devices with billions of users and millions of applications, representing a fundamental shift in IT as we know it. As these customers straddle the second and third platforms, we are evolving our EMC Customer Service strategy and model to support them. In this video blog, I discuss the growing demands on IT organizations and how our agile services model is evolving. |
